How to Contact Amazon Australia

Amazon is an American multinational company headquartered in Seattle, Washington, that focuses on technology. It is a well-known online marketplace that selling a lot of different items across different countries. They are also the company that created Amazon Fire devices, streaming site Amazon Prime, AI assistant Alexa, and more.

History of Amazon

It all began in the founder Jeff Bezos’ garage in Bellevue, Washington, on July 5, 1994. Initially, it is only selling books as an online marketplace but expanded on other items such as electronics, toys, software, video games, and more. Almost three years later, the company went public in May 1997.

Moving forward to the 21st century, the company launched Amazon Web Services (AWS) in 2002, which provided information regarding the website traffic for marketers and developers.

AWS further grew with other technological internet services in 2006. In the same year, it also started the ‘Fulfillment by Amazon,’ where it helps in the inventory of individuals and small businesses selling items on the platform.

Amazon has further grown into an online powerhouse offering different services. Their acquisition of Whole Foods Market led them to the creation of Amazon Go, a chain of cashier-less grocery stores that are continuously growing in the United States. In February 2021, Jeff Bezos stepped down as CEO and will be replaced by the AWS CEO Andy Jazzy.

How to Contact Amazon Australia through Phone

Amazon does not usually have a dedicated phone number for customer service. Instead, use the ‘Contact Us’ page to gain access to the Frequently Asked Questions. In case the user is not satisfied with the resolution provided, click on the ‘Phone’ button and there will be an option to enter the customer’s phone number and receive a callback.

It will also show the average waiting time that the customer will expect for the callback. Log in to the Amazon account is required.

How to Contact Amazon Australia through Live Chat

Live chat support can be contacted through the same ‘Contact Us’ page. A new chat window will open. To access the page faster, you may go straight to the second selection and choose ‘Other order issues’, then select the ‘Something else’ option from the Select issue details drop-down list. The third option will directly show the option for chat support by clicking the ‘Chat’ button.

How to Contact Amazon Australia through Email

Amazon Australia does not have an email address dedicated to customer service. However, the same ‘Contact Us’ page will open an online form that will send an email to the company. Amazon Australia promises to respond within 12 to 24 hours.

How to Contact Amazon Australia through Social Media

If you are on Social Media, here are Amazon Australia’s official accounts. All of these are verified accounts supported by a blue checkmark by each social network site.

Facebook: (Available 24/7)

Twitter: (Can assist customers from the Australian market as well) Instagram:

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