How to Contact Big W

Big W is a division of Woolworths Group, which is an Australian chain of discount department stores. The W in the Woolworths division’s Big W reflects the initials of its parent’s company. As of writing, there are 183 stores across Australia.

History of Big W

The original department stores of Big W offer a full line of items when it first opened in 1964 at the Jesmond Shopping Centre in Newcastle. Launching these stores, Woolworths still operated several Woolworths Variety Stores that offer a similar line of products and merchandise.

In the 1970s, the company decided to stop the use of the name ‘Big W.’ It was converted to stores that offer a large range of general merchandise as well as a supermarket food range, which was known as Woolworth Family Centres. These centers were later on converted into supermarkets in the 1980s.

In 1976, the name ‘Big W’ was used again. Now, as a discount department store which has the same store format as of today. The BIG W brand as it was created by Woolworths Limited, offers a wide variety of general merchandise items in a dedicated one-stop shop for Australian shoppers.

How to Contact Big W through Phone

Big W’s customers who would like to call for general inquiries can dial 1300-244-999. Lines are open on weekdays from 9 am to 6 pm, and on weekends from 9 am to 5 pm AEST. If there is a product issue or an in-store safety problem that requires immediate attention, dial the same number, and select option 3.

Inquiries about the supermarket’s loyalty program Everyday Rewards are served by the Everyday Call Centre by dialing 1300-101-234. Those who would like to contact a specific store location can use the ‘store finder page through the link below.

How to Contact Big W through Email

As of writing, there is no dedicated email address to reach the company’s customer service. However, customers can use the online form on the ‘General Inquiry’ page. Once accessed the link, choose from the categories showing on the page. Enter the required information and click the ‘Submit Enquiry’ button.

How to Contact Big W through Postal Mail

Those who would like to send a postal mail to Big W can use the address below.

Customer Experience Team

PO Box 8000

Baulkham Hills NSW

Australia 2153

Mailpoint W1.B7

How to Contact Big W through Social Media

Big W only has two official social media accounts: Facebook and Instagram. The company also has a Twitter account, however, the last post was in October 2017 and has been inactive since.



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