How to Contact Coles

Coles Supermarkets Australia Pty Ltd (trading in the Australian Stock Exchange (ASX) and known as Coles) is a part of Coles group that operates a chain of supermarket, retail, and consumer services.

The supermarket chain has its headquarters in Melbourne, Australia, and also offers an eCommerce platform of the same name called Coles Online. Coles is now using the slogan ‘Value the Australian Way.’

History of Coles

George James Coles first learned the retail trade through his father’s ‘Coles Store’ business. In 1914, Coles opened ‘Coles Variety Store’ in Collingwood, Melbourne. The store further grew due to the acquisition of 54 John Connell Dickins grocery stores, including other Australian grocery stores in the 1960s.

Coles was able to establish a minimum of one store in all Australian cities in 1973. However, Coles supermarkets were branded as ‘Coles New World’ having Space Age-themed marketing in 1962, but later rebranded as Coles Supermarkets in 1991, and simply ‘Coles’ in 1998.

Aside from the Coles branding, some of their supermarkets are re-branded as Bi-Lo Supermarkets in 2016. Unfortunately, mostly closed in 2017 and a few are rebranded again as Coles.

Australian conglomerate Wesfarmers agreed to purchase Coles Group Limited in July 2007, which the purchase completed in the following year. Under their ownership, Coles had improved its customer service through store facilities and employee training.

A decade later, Wesfarmers decided to demerge the Coles business in November 2018. Steven Cain was appointed as CEO of the demerger of Coles from Wesfarmers. Coles became a standalone publicly listed company on the Australian Stock Exchange (ASX).

How to Contact Coles through Phone

The customer care team of Coles can be reached by dialing 1800-061-562, available on weekdays from 8:30 am to 6 pm and Saturdays from 8 am to 4:30 am AEST. Inquiries regarding Coles online order should be directed to 1800-455-400 or by sending an SMS on 0429-989-656.

For abandoned trolleys, dial 1800 TROLLE(Y) (876 553). For those who would like to contact a specific Coles retail store, use the store finder by accessing the link below where it will show timing, address, directions, and contact number.

How to Contact Coles through Email

There is no dedicated email address for the customer service department of Coles supermarket. However, a web form can be filled up by visiting the link below. Click the ‘this webform’ link to access the page. Please be reminded that the inquiry should be for Coles online order only.

How to Contact Coles through Postal Mail

Those who prefer writing a postal mail can send their letter to the address indicated below.

Coles Customer Care

PO Box 480

Glen Iris

VIC, 3146


How to Contact Coles through Social Media

The Australian Supermarket can be reached through their official social media accounts, where all were given a blue checkmark by the platform. The company posts updates, announcements, and promotions through its content on social media as well. Coles also prefers to contact them through Facebook messenger for a faster response whenever available.




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