Gumtree, though operating in Australia, is considered a British-based online classified and community website. Its headquarters is in Richmond, London. While Gumtree is mostly a free classifieds website, it offers paid advertising to increase a product’s visibility.
The company also offers services to business customers and even offered packages for companies who would like to post large-scale vacancies and real estate items. Later on, the bulk classified listings expanded to car dealers. At some point, Gumtree became the UK’s largest website for local community classifieds and included in the top 30 websites in the same country.
History of Gumtree
Gumtree was created in March 2000 by Michael Pennington and Simon Crookall as a local London classified ads and community site, with the aim of connecting Australians, New Zealanders, and South Africans who were either preparing to move to London or had recently arrived and required assistance with finding housing, jobs, and meeting new people.
The story under the name ‘Gumtree’ refers to the local Australian phrase for eucalyptus trees in general. The term was used because of the presence of the said trees in the three countries. It also represented the origins and branches of a real society, according to the founders.
Gumtree was acquired by eBay’s classifieds group in May 2005. It further launched in different markets across the world, such as in Germany, Italy, and the United States.
Gumtree unveiled in 2010 to promote its company offerings to potential business clients. The site opened paying classified listing opportunities and display ads on the Gumtree website. It was only in 2018 when the website added a rating system.
How to Contact Gumtree Australia through Phone
The company did not state any phone number to reach the customer service department. Other contact channels showing below should be able to contact Gumtree Australia directly.
How to Contact Gumtree Australia through Email
Gumtree does not have a dedicated email address for the customer service department. However, customers can fill up the contact us from the link below. It can be accessed by selecting ‘Contact’ from the ‘What can we help you with?’ section and clicking ‘I need to contact support’ at the end of the page.
Once filled up the contact form, click ‘Next’ then choose ‘Click to Email.’ Estimated response time will be indicated but Gumtree promises to respond within 24 months.
How to Contact Gumtree Australia through Live Chat
Live chat can be accessed on the same process as the contact form above. Instead of clicking the ‘Click to Email’ button, choose the live chat option beside it. However, live chat will be disabled if it is busy.
How to Contact Gumtree Australia through Social Media
All of Gumtree Australia’s social media accounts are verified, supported by the blue checkmark on its username. The company posts tips, promotions, and announcements on its official social media feed.