How to Contact JB Hi-Fi

JB Hi-Fi is proud to be Australia’s largest home entertainment retailer, but they also sell consumer electronic items, home appliances, and other electronic items from major brands. It is publicly listed in the Australian Securities Exchange (ASX) which has its company headquarters located in Southbank.

History of JB Hi-Fi

In 1974, John Barbuto established a single store in Victoria with the store name ‘JB Hi-Fi.’ The JB on the store name came from the founder’s initials. He had one basic philosophy: to have a specialized collection of Hi-Fi and recorded music at the most competitive prices in Australia.

John sold the business to Richard Bouris, David Rodd, and Peter Caserta in 1983, which then expanded to Melbourne and Sydney. Private equity bankers and senior management bought JB Hi-Fi in July 2000, with the aim of expanding the popular concept nationwide.

JB Hi-Fi is the world’s seventh-largest consumer electronics and home appliance retailer as of August 2018. The following year, the company launched a concept store called JB Hi-Fi Express. It focused more on mobile products with less focus on home entertainment electronics and computers.

Richard Murray, CEO for seven years, announced in April 2021 that he will be leaving his role at the end of August of the same year. He will be replaced by Terry Smart, the managing director of another electronics retailer in Australia, The Good Guys. The JB Hi-Fi group also acquired The Good Guys in September 2016.

How to Contact JB Hi-Fi through Phone

The company can be reached through their sales line 13 52 44 from 9 am to 6 pm AEST every day. For customer service, it is preferable to use the other contact channels showing below.

How to Contact JB Hi-Fi through Postal Mail

Customers may contact through Postal Mail by using the address shown before.

JB Hi-Fi Group Pty Ltd

Attn: Customer Feedback Officer

PO Box 5190, South Melbourne

VIC 3205, Australia

How to Contact JB Hi-Fi through Email

There is no dedicated email address for JB HiFi’s customer service. However, customers can submit a request through the link showing below. Generally, the support team will respond within 4 days from 9 am to 9 pm on weekdays, and Saturday & Sunday from 10 am to 6 pm AEST.

How to Contact JB Hi-Fi through Social Media

JB Hi-Fi can also be reached through their official and verified social media accounts. Links are shown below, where the company also posts promotions, announcements, and tips in its content.


Twitter: (Usually responds within 3 to 4 business days)


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