How to Contact Woolworths

Woolworths is owned by its parent company Woolworths Group, and Australia’s biggest chain of supermarkets and grocery stores that was founded in 1924.

History of Woolworths

Woolworths (or colloquially called ‘Woolies’) was founded by five Australian entrepreneurs (Percy Christmas, Stanley Chatterton, Cecil Scott Waine, George Creed, and Ernest Williams) in September 1924.

The first store opened in December of the same year in Pitt Street of Sydney’s Imperial Arcade. It is originally called ‘Woolworths Stupendous Bargain Basement.’

Woolworths made history by being the world’s first variety store to install cash register machines that can print receipts in 1926. The company grew further by opening more branches in Australia and even in New Zealand.

How to Contact Woolworths through Phone

Woolworths has a separate phone number for online customers and those who would like to reach retail stores. For online customers, the company can be contacted through 1800-000-610, available during weekdays from 5 am to 12 am (5 am to 1 am in daylight saving time), Saturdays from 5 am to 10:30 pm, and Sundays from 5 am to 10 pm.

To contact Woolworths for in-store feedback or product availability, dial 1300-767-969 – available on weekdays from 8 am to 8 pm, Saturdays from 9 am to 5 pm, or Sundays from 10 am to 5 pm.

Here are their other contact details that customers may find useful:

1300-665-386 – Woolworths at Work (Monday to Friday only from 7 am to 5 pm)

1800-641-497 – Trolley Tracker (for those who located a lost Woolworth trolley, available on weekdays only from 8 am to 6 pm)

1300-138-297 – BWS (Weekdays from 9 am to 7 pm, Saturdays from 9 am to 6 pm, and Sundays 10 am to 5 pm (AEDT))

02 8885 0000 – Woolworths Group Limited (Weekdays only from 8 am to 5:30 pm)

1300-655-055 – Caltex Woolworths (Weekdays only from 9 am to 5 pm)


– Wollworths Insurance (Weekdays from 8 am – 8 pm, Saturday and Sunday from 9 am – 5 pm (both AEST/AEDT, except public holidays))

– Everyday Rewards Program by choosing option 1 (Weekdays from 9 am to 6 pm and Weekends from 10 am to 3 pm AEST)

– Woolworths Mobile (Weekdays from 9 am to 5 pm and Saturdays from 10 am to 4 pm)

– Woolworths Credit Cards (Weekdays from 8 am to 8 pm and Weekends from 9 am to 5 pm)

– Woolworths Gift Cards (Weekdays from 9 am-7 pm and Weekends from 10 am to 4 pm)

How to Contact Woolworths through Live Chat

The company has live chat support that can be accessed by clicking the ‘Chat online’ button on the ‘Contact Us’ page through the link below. Users will be greeted by Olive, the company’s digital assistant.

How to Contact Woolworths through Social Media

Woolworths can also be contacted through Social Media through the links below. Accounts are verified with a blue checkmark. Timings for Facebook and Twitter availability will be shown on the account as well.




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